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First Aid Locations & Response Guide

(For Employees, Contractors, Delivery Drivers, Clients & Visitors)

  1. Purpose, Scope and Commitment

1.1 Purpose of This Document

At Australian Moulding & Door Company (AMDC), we take Workplace Health and Safety (WHS) extremely seriously. This First Aid Locations & Response Guide sets out:

  • Where first aid facilities and equipment are located in each primary operational area of AMDC;
  • Who is responsible for first aid in each area;
  • How staff, contractors, delivery drivers, and visitors can quickly access first aid support;
  • The minimum response actions expected of any person on site in the event of an injury, illness, or medical emergency; and
  • The way first aid integrates with our broader emergency and incident management system.

This document is intended to be used as:

  • A practical reference for day-to-day operations;
  • An essential part of site induction for new staff, contractors and regular drivers; and
  • A compliance tool to demonstrate that AMDC has properly considered and provided for first aid across all areas of operation.

1.2 Scope of Application

These First Aid arrangements apply to all persons present at an AMDC site, including but not limited to:

  • Full-time, part-time, and casual employees;
  • Labour-hire and agency staff;
  • Contractors and subcontractors of any trade;
  • Delivery drivers and transport operators;
  • Clients, customers and design professionals visiting showrooms or offices;
  • Suppliers, auditors, inspectors and other authorised visitors; and
  • Any other person lawfully present on AMDC premises.

No one is exempt from the need to know where to go and who to contact for first aid support.

1.3 Legal Framework

This document is designed to align with:

  • Occupational Health and Safety Act 2004 (Vic);
  • Occupational Health and Safety Regulations 2017 (Vic);
  • Compliance Code: First Aid in the Workplace (WorkSafe Victoria);
  • Relevant Safe Work Australia Codes of Practice; and
  • AMDC’s internal WHS policies, Emergency Procedures and Incident Reporting procedures.

The document should be read alongside:

  • AMDC Site Safety Rules;
  • AMDC Emergency Procedure;
  • AMDC Incident & Injury Reporting Procedure; and
  • AMDC Contractor and Visitor Induction materials.
  1. Overview of AMDC Site Layout and Risk Profile

AMDC operates a diverse and complex site environment that includes:

  1. Admin Front Office (Upstairs) – corporate, finance, HR, management and administrative functions;
  2. Customer Service / Sales / Quoting Front Office (Downstairs) – reception and trade counter area where customers, builders, architects and delivery drivers frequently attend;
  3. Door Factory and Manager’s Office – manufacturing, machining, assembly and finishing of custom doors and related joinery;
  4. Moulding Factory and Manager’s Office – profiling, cutting, handling and storage of timber and MRMDF mouldings;
  5. Mattrix Vehicle Accessories Area and Office – vehicle accessory fabrication, installation, and warehouse activities;
  6. Mattrix Houseboats Construction Area – heavy fabrication, construction, fit-out and finishing work on houseboats;
  7. Main Dispatch Area – storage, staging and loading of completed orders for delivery or customer pickup.

Each of these areas presents different first aid risks (cuts, crush injuries, sprains, exposure to dust, chemicals, manual handling injuries, slips/trips/falls, vehicle impacts, etc.), and therefore first aid facilities must be:

  • Clearly located;
  • Appropriately equipped; and
  • Supported by trained First Aid Officers.
  1. General First Aid Principles at AMDC

Regardless of where an incident occurs, the following principles apply:

  1. Life First – Preserve life above all else.
  2. D.R.S.A.B.C. – Danger, Response, Send for help, Airway, Breathing, CPR.
  3. Do Not Delay – Seek first aid assistance as soon as possible.
  4. Know Your Location – Quickly identify where you are on site to direct help.
  5. Call for Help Early – First Aid Officer and 000 as needed.
  6. Use the Nearest First Aid Station – Do not attempt to reach “your own area” if a closer station is available.
  7. Report All Incidents and Near Misses – Even minor injuries must be logged in the Incident Register.
  8. Respect Privacy and Dignity – Treat any injured person respectfully and confidentially.
  9. Stay Within Your Training – Only perform the level of care for which you have been trained.
  10. Follow Up – Ensure the injured person receives further assessment/treatment if needed.
  1. First Aid Roles and Responsibilities

4.1 Site Management

Site Management is responsible for:

  • Ensuring each main area has accessible and suitable first aid facilities;
  • Appointing and training First Aid Officers in line with risk and staffing levels;
  • Ensuring first aid kits are stocked, inspected and maintained;
  • Maintaining a First Aid Register, training records, and incident records;
  • Ensuring first aid locations are communicated during induction and toolbox talks; and
  • Reviewing first aid provisions whenever operations change or new risks are identified.

4.2 First Aid Officers

First Aid Officers are responsible for:

  • Providing first aid within their level of training;
  • Keeping first aid kits in their area properly stocked and tidy;
  • Recording treatment provided in the First Aid Treatment Register;
  • Escalating serious injuries via 000 and site Emergency Controllers;
  • Participating in drills and refresher training; and
  • Advising management if first aid provisions are insufficient or outdated.

4.3 All Staff, Contractors and Visitors

Every person onsite is responsible for:

  • Knowing how to raise an alarm and call for first aid help;
  • Familiarising themselves with at least one first aid location in their main work area;
  • Promptly reporting any injury or near miss;
  • Assisting First Aid Officers by providing information about the incident; and
  • Complying with medical advice or directions given in the interests of safety.
  1. First Aid Locations by Area

The descriptions below assume a typical layout. When this document is finalised, you should:

  • Align descriptions with actual site plans;
  • Add map references or QR codes linking to digital maps; and
  • Ensure consistent signage is installed at each location.

5.1 Admin Front Office (Upstairs)

Primary Purpose of Area:
Corporate administration, finance, HR, leadership and planning functions are carried out here, with predominantly office-based hazards (ergonomic, slips/trips, minor cuts, stress, occasional visitors).

5.1.1 First Aid Station – Location

  • Location Name: Admin Front Office First Aid Station
  • Indicative Location:
    • On the upper floor, adjacent to the main admin open-plan workspace;
    • Mounted on the wall near the kitchenette / break area or central corridor;
    • Clearly signed with a green and white “FIRST AID” sign visible from entry to the admin area.

5.1.2 Equipment Provided

Typical contents:

  • General workplace first aid kit: plasters, antiseptic wipes, bandages, gauze, tape, saline, scissors;
  • Ice packs (instant cold packs);
  • Basic eye wash ampoules;
  • Disposable gloves and CPR mask;
  • Minor burn dressings;
  • Basic splinter forceps and saline;
  • First aid manual or quick reference chart.

5.1.3 First Aid Officers

  • At least one trained First Aid Officer should be based in the Admin area during core business hours;
  • Their name, location and contact number must be displayed on the First Aid Location sign and on the Health & Safety Notice Board.

5.1.4 Typical Incidents in Admin Area

  • Slips, trips and falls on stairs or walkways;
  • Minor cuts from stationery or office equipment;
  • Strains from lifting boxes or moving equipment;
  • Stress-related or medical episodes (e.g., fainting, dizziness).

Staff must know to call for help immediately and, if necessary, summon a First Aid Officer from a nearby area (downstairs or from manufacturing) if additional support is needed.

5.2 Customer Service / Sales / Quoting Front Office (Downstairs)

Primary Purpose of Area:
Front-of-house reception, customer service, trade counter, quoting and general enquiries. High foot traffic, including builders, trades, architects, delivery drivers and retail clients.

5.2.1 First Aid Station – Location

  • Location Name: Front Office / Reception First Aid Station
  • Indicative Location:
    • Positioned behind or adjacent to the main reception desk/trade counter;
    • Accessible quickly from the customer-facing area;
    • Clearly marked with a FIRST AID sign visible to staff and customers.

Because this is the main arrival point for many visitors and delivery drivers, it serves as a crucial first aid station for public-facing incidents.

5.2.2 Equipment Provided

In addition to standard first aid kit contents:

  • Extra adhesive dressings and antiseptic wipes (for minor cuts from samples, cartons, catalogues);
  • Eye wash bottle or station (for dust or accidental chemical splashes from samples or materials);
  • Instant cold packs (for bumped heads, minor impact injuries);
  • A visitor incident log for recording customer/visitor injuries.

5.2.3 First Aid Officers

  • At least one member of the Customer Service / Reception team should be trained as a First Aid Officer;
  • During business hours, there should always be either a First Aid Officer at the front or one readily available from an adjacent area (e.g., admin or production) who can respond rapidly.

5.2.4 Typical Incidents in Front Office

  • Slips (wet weather, mud on boots, water spills);
  • Minor injuries involving samples, brochures, product displays;
  • Delivery driver injuries while waiting at reception;
  • Customer health episodes (chest pain, fainting, etc.).

Because visitors may be unfamiliar with the site, front office staff must be confident in managing first aid initial response and directing emergency services to the correct location.

5.3 Door Factory and Manager’s Office

Primary Purpose of Area:
Manufacturing and assembly of custom timber doors, including cutting, routing, drilling, sanding, gluing, assembly, and handling of heavy or large door products.

This area carries higher physical risk than the office areas.

5.3.1 First Aid Station – Location

  • Location Name 1: Door Factory First Aid Station (Shop Floor)
    • Positioned centrally in the door factory, away from direct line of fire from machinery but visible from main work zones;
    • Ideally mounted on a pillar or wall adjacent to a main walkway.
  • Location Name 2: Manager’s Office First Aid Support Kit
    • A secondary kit located inside or immediately outside the Door Factory Manager’s Office, used as backup or for restocking.

Clear “FIRST AID” signage must direct staff toward the nearest station from various points in the factory.

5.3.2 Equipment Provided

Because of the risk of cuts, crush injuries and eye injuries, contents should include:

  • Standard first aid kit (as per Compliance Code);
  • Multiple large and medium sterile wound dressings;
  • Non-adherent dressings and bandages for lacerations;
  • Heavy-duty eye wash station or bottles;
  • Burn dressings and burn gel (for possible contact with hot surfaces or adhesives);
  • Triangular bandages and splints for suspected fractures;
  • Instant cold packs;
  • Sterile saline;
  • Resuscitation mask and gloves;
  • Emergency contact list and quick-response instructions.

5.3.3 First Aid Officers

  • At least one trained First Aid Officer per shift must be present in the Door Factory;
  • During peak operations, two or more is advisable to ensure coverage across all workstations;
  • Names and roles displayed on notice boards and at the First Aid Station.

5.3.4 Typical Incidents in Door Factory

  • Cuts, lacerations, and amputations from saws, routers, drills and other cutting tools;
  • Crush and pinch injuries from clamps, jigs, presses, and heavy door panels;
  • Splinters and eye injuries from airborne dust or chips;
  • Back and shoulder injuries from manual handling;
  • Chemical irritation from glues and coatings.

Immediate, locally accessible first aid is critical for this area due to the potential severity of injuries.

5.4 Moulding Factory and Manager’s Office

Primary Purpose of Area:
High-volume moulding production, including profiling, cutting, sanding and bundling of timber and MRMDF products.

5.4.1 First Aid Station – Location

  • Location Name 1: Moulding Factory First Aid Station (Shop Floor)
    • Located near the central process line where most staff are working, on a wall or column with good visibility;
    • Out of direct hazard zones but accessible within a short walking distance from all operators.
  • Location Name 2: Moulding Manager’s Office First Aid Support Kit
    • A secondary kit located near the manager’s desk or on the office wall, to support treatment or kit restocking.

5.4.2 Equipment Provided

Similar to the door factory, but with additional dust-related risk:

  • Comprehensive wound care supplies;
  • Eye irrigation solution and eyewash station;
  • Respiratory-related support (e.g., instructions and access to emergency inhaler use where appropriate – noting that personal medications belong to individuals);
  • Burn care dressings;
  • Splints and bandages for strains and sprains;
  • Instant cold packs;
  • Disposable gloves, masks, and CPR mask.

5.4.3 First Aid Officers

  • At least one First Aid Officer per main shift posted in or near the Moulding Factory;
  • They must be familiar with machinery, common injury patterns and emergency stop procedures.

5.4.4 Typical Incidents in Moulding Factory

  • Lacerations and abrasions;
  • Splinters and minor puncture wounds;
  • Eye irritation from dust;
  • Musculoskeletal injuries from repetitive tasks;
  • Slips or trips around stacked materials.

The first aid response here must focus on rapid, competent treatment to prevent infection and further injury.

5.5 Mattrix Vehicle Accessories Area and Office

Primary Purpose of Area:
Manufacture and/or installation of vehicle accessories (racks, trays, custom parts), involving metal, timber, fixtures, tools, and vehicle lifting/positioning.

5.5.1 First Aid Station – Location

  • Location Name: Mattrix Vehicle Accessories First Aid Station
  • Indicative Location:
    • Located near the main vehicle work bays, but not obstructing vehicle movement;
    • On a wall adjacent to the office entry or main tools board;
    • Clearly signed and illuminated.

5.5.2 Equipment Provided

Because work involves metal, tools, and vehicles:

  • Standard first aid kit plus:
  • Extra heavy-duty dressings and bandages;
  • Burn dressings (possible hot surfaces or welding);
  • Eye wash (metal filings, dust);
  • Splints and bandages;
  • Cold packs;
  • Optional: saline for wound cleaning.

5.5.3 First Aid Officers

  • At least one First Aid Officer with familiarity in mechanical or vehicle workshop first aid;
  • Their name and number displayed prominently.

5.5.4 Typical Incidents

  • Cuts from metal edges and tools;
  • Impact injuries from slipping tools or moving vehicle parts;
  • Burns (if any heat-based work occurs);
  • Eye irritation from dust or filings.

5.6 Mattrix Houseboats Construction Area

Primary Purpose of Area:
Large-scale construction and fit-out of houseboats, involving heavy lifting, working at heights, confined areas, power tools, and multiple trades working together.

This is a high-risk area.

5.6.1 First Aid Station – Location

  • Location Name 1: Mattrix Houseboats Main First Aid Station
    • Located in a central, accessible position within the main houseboat construction warehouse;
    • Positioned away from immediate hazards but visible from key work zones.
  • Location Name 2: Secondary Mobile First Aid Kit
    • A portable, well-stocked kit (or kits) that can be moved closer to specific work fronts (e.g., upper deck work, external yard work) when higher-risk tasks occur.

5.6.2 Equipment Provided

As a high-risk, multi-trade environment:

  • Comprehensive trauma-capable first aid kit;
  • Multiple large wound dressings;
  • Tourniquet (if risk assessment supports its inclusion and First Aid Officers are trained);
  • Splints and immobilisation equipment;
  • Burns kit;
  • Eye wash station;
  • CPR mask and oxygen (if reasonably practicable and personnel are trained);
  • Extra cold packs;
  • High-visibility signage and instructions.

5.6.3 First Aid Officers

  • Multiple First Aid Officers should be available given the nature of the work;
  • At least one First Aid Officer should be present on site at all times when construction work is underway;
  • For high-risk periods or complex tasks, additional trained personnel are strongly recommended.

5.6.4 Typical Incidents

  • Falls from height (ladders, scaffolding, platforms);
  • Crush injuries from heavy components;
  • Lacerations and puncture wounds from tools;
  • Heat stress or dehydration;
  • Chemical exposure from coatings, adhesives, or resins.

Given the seriousness of potential injuries, rapid and competent first aid is essential while emergency services are called.

5.7 Main Dispatch Area

Primary Purpose of Area:
Storage, staging, and loading of completed orders ready for delivery or customer pickup, involving forklifts, pallet jacks, stacked goods, and frequent movement of trucks and delivery drivers.

5.7.1 First Aid Station – Location

  • Location Name: Dispatch First Aid Station
  • Indicative Location:
    • Positioned in or near the main dispatch office or loading control area;
    • Visible and accessible from the main access points and loading bays;
    • Located away from potential impact zones (e.g., not in the direct forklift path).

Because this area is frequently accessed by drivers and external visitors, the location and signage must be particularly clear.

5.7.2 Equipment Provided

  • Standard first aid kit;
  • Extra cold packs for sprains and strains;
  • Dressings for cuts from strapping, pallets, or sharp edges;
  • Eye wash for dust and debris;
  • Optional back support braces for manual handling support (where appropriate and as a prompt for safe lift techniques).

5.7.3 First Aid Officers

  • At least one First Aid Officer based in Dispatch or regularly stationed near that area;
  • Forklift operators and dispatch coordinators should know who to contact immediately.

5.7.4 Typical Incidents

  • Foot and leg injuries from dropped loads;
  • Strains and sprains from manual handling;
  • Cuts from pallet straps, nails or splintered timber;
  • Vehicle-related incidents (minor), e.g., stepping down from a truck.
  1. Access for Delivery Drivers, Contractors and Visitors

6.1 Digital Sign-In and First Aid Briefing

All non-employees (delivery drivers, contractors, visitors) must:

  • Complete the digital sign-in at arrival;
  • Be advised of where nearest first aid station and assembly points are located;
  • Be informed that any staff member can help them contact a First Aid Officer.

Reception and front office staff must incorporate a brief first aid/location statement into their visitor welcome, for example:

“If you feel unwell or are injured at any time, please come straight to reception or notify any staff member – we will immediately contact a First Aid Officer and direct you to the nearest First Aid Station.”

6.2 Escort and Supervision

For higher-risk areas (factories, houseboat construction, vehicle accessories), visitors should:

  • Be escorted by an authorised AMDC staff member;
  • Be shown nearest first aid station as part of their on-the-floor safety brief;
  • Wear any required PPE (hi-vis, safety shoes if applicable, eye protection).
  1. Signage, Mapping and Communication

7.1 Signage Requirements

Each First Aid Station must:

  • Display a green and white “FIRST AID” sign compliant with AS 1319;
  • Display the names, roles and contact numbers of First Aid Officers for that area;
  • Be consistently marked on site maps used in inductions and emergency plans.

7.2 Site Maps

Site maps should:

  • Identify all First Aid Stations using a consistent symbol (e.g., green cross);
  • Be displayed at key locations (reception, lunchrooms, main entrances, notice boards);
  • Be updated when layouts change or new areas (e.g., expanded Mattrix operations) are added.
  1. Inspection, Maintenance and Stock Control

8.1 Routine Inspections

Each First Aid Station must be:

  • Informally checked weekly by the area First Aid Officer;
  • Formally inspected monthly, with a checklist confirming:
    • Seals intact (where applicable);
    • Contents present, in-date and clean;
    • No expired or damaged items;
    • Signage visible and not obscured.

8.2 Restocking

  • A simple First Aid Restock Request process should be in place (e.g., email to WHS/HR or central store);
  • Replacement items must match the approved kit contents list;
  • A log of inspections and restocking actions must be maintained for audit purposes.
  1. First Aid Response Process (All Areas)

Regardless of where an incident occurs (office, factory, dispatch, Mattrix, etc.):

  1. Assess Danger
    • Ensure you are not placing yourself in danger.
    • If there is serious ongoing risk, raise an alarm and call for immediate help.
  2. Call for Help
    • Notify the nearest AMDC employee;
    • Ask for the First Aid Officer for that area;
    • For serious incidents, call 000 (or instruct someone to do so) and the Site Manager/Chief Warden.
  3. Provide Immediate Support
    • If trained, provide first aid within your competency;
    • If not trained, stay with the injured person, keep them calm, and await the First Aid Officer.
  4. Use the Nearest First Aid Location
    • Do not move a seriously injured person unless they are in immediate danger (fire, falling objects, etc.);
    • Bring first aid equipment to the injured person where moving them would be unsafe.
  5. Record the Incident
    • All injuries must be entered into the First Aid Treatment Register and the Incident Reporting System;
    • For contractors, the incident should also be reported to their employer.
  6. Escalate as Needed
    • If symptoms worsen, or there is any doubt about seriousness, escalate to professional medical care.
  7. Follow-Up
    • Ensure the injured person receives ongoing support and, where required, return-to-work assistance.
  1. Training and Competency

10.1 First Aid Officer Training

  • First Aid Officers must hold at least HLTAID011 Provide First Aid (or successor standard);
  • In higher risk areas (Door Factory, Moulding Factory, Mattrix Houseboats), advanced training such as HLTAID014 Provide Advanced First Aid is strongly recommended;
  • Competency must be renewed in line with current standards (typically every 3 years for first aid, annually for CPR).

10.2 Staff Awareness

All staff should be trained via:

  • Site induction (location of first aid, how to call for help);
  • Periodic toolbox talks;
  • Emergency drills including reference to first aid locations and roles.
  1. Confidentiality, Dignity and Record Keeping

11.1 Confidentiality

  • First aid records contain personal medical information and must be handled confidentially;
  • Only authorised personnel (e.g., WHS/HR, senior management) should access detailed records;
  • Information should not be shared casually or used inappropriately.

11.2 Record Keeping

  • First Aid Treatment Registers for each area must be consolidated centrally or accessible to WHS management for review;
  • Injuries and first aid events feed into incident analysis, enabling AMDC to identify trends and implement preventive measures.
  1. Continuous Improvement and Review

This First Aid Locations & Response Guide must be:

  • Reviewed at least annually, or when:
    • AMDC expands or reconfigures factories or offices;
    • New processes, plant or chemicals are introduced;
    • A serious incident reveals gaps in first aid provision.
  • Updated when:
    • First Aid Officers change;
    • New areas (e.g., additional houseboat bays or vehicle accessory lines) are opened;
    • First aid kit specifications are revised.

Managers in each area (Admin, Front Office, Door Factory, Moulding Factory, Mattrix Vehicle, Mattrix Houseboats, Dispatch) are responsible for confirming that this document accurately reflects their current operational reality.

  1. Summary – Key Points for Everyone

No matter who you are or where you work at AMDC, you must:

  1. Know at least one First Aid Station location in your primary work area.
  2. Know how to contact a First Aid Officer quickly.
  3. Report all injuries and near misses, no matter how minor.
  4. Respect all safety and first aid instructions, including from wardens and emergency personnel.
  5. Participate in training and drills seriously – they are for your protection.
  6. Direct visitors and delivery drivers to reception or the nearest staff member if they need help.
  7. Remember: first aid is a shared responsibility, and rapid response can save a life.